Welcome to Wildflower Skin Clinic. By accessing our website and booking our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1.Booking, Deposits & Cancellation Policy
By subscribing to a Wildflower Skin Clinic membership, clients enter into a binding agreement for the agreed membership term.
Memberships are designed to provide access to discounted treatments, member-exclusive benefits and ongoing skin support in exchange for the client’s commitment to the full membership term.
Memberships constitute a legally binding agreement for the agreed membership term and associated payment obligations.
Memberships are entered into voluntarily and are subject to the terms outlined below.
To secure an appointment, clients are required to provide valid card details at the time of booking.
A $2 booking deposit will be charged and credited towards the cost of your treatment on the day of your appointment.
By providing card details, clients authorise Wildflower Skin Clinic to charge applicable cancellation fees in accordance with these Terms & Conditions.
Wildflower Skin Clinic sends appointment confirmation emails approximately 7 days prior to your scheduled appointment and SMS reminders approximately 2 days prior to your appointment.
It is the client’s responsibility to ensure that Wildflower Skin Clinic has been provided with accurate and up-to-date contact information, including a valid email address and mobile phone number.
It is also the client’s responsibility to notify the clinic if they are unable to attend their appointment. To avoid cancellation fees, any appointment changes or cancellations must be communicated to the clinic with a minimum of 48 business hours’ notice.
Failure to receive a reminder due to incorrect contact details, full inboxes, spam filters, network issues, or any other circumstance does not waive the client’s responsibility to attend their appointment or comply with the clinic’s cancellation policy.
Wildflower Skin Clinic requires a minimum of 48 business hours’ notice for any appointment cancellation or rescheduling request.
Appointments cancelled, rescheduled or otherwise unable to be attended within 48 business hours of the scheduled appointment time will incur a $50 cancellation fee per treatment hour booked.
Cancellation fees apply regardless of the reason for the late cancellation, including but not limited to:
While we understand that unexpected situations can arise, appointment times are reserved specifically for each client and short-notice cancellations often prevent us from offering the appointment to another client. Genuine exceptional circumstances may be considered at the discretion of management.
Wildflower Skin Clinic prides itself on providing a high standard of care and ensuring each appointment is given the time and attention it deserves.
Clients arriving more than 15 minutes late will be considered a late cancellation, as we are unable to safely and effectively complete treatments to our professional standards within the reduced appointment time.
Out of respect for all clients, appointment times are reserved exclusively and we operate on schedule wherever possible. As a result, the applicable cancellation fee will apply to appointments where a client arrives more than 15 minutes late.
Clients arriving less than 15 minutes late may have their treatment time shortened to avoid impacting subsequent appointments. Full treatment fees may still apply.
Clients who fail to attend a scheduled appointment without notice may be charged the applicable cancellation fee and may be required to prepay future appointments.
2. Treatment Suitability, Consultations & Client Responsibilities
At Wildflower Skin Clinic, client safety is our highest priority. To ensure treatments are performed safely and appropriately, clients are required to provide accurate and complete information regarding their health, medical history and skincare usage.
Clients must disclose any relevant information that may affect their suitability for treatment, including but not limited to:
• Medical conditions or diagnoses
• Pregnancy or breastfeeding
• Prescription medications
• Recent cosmetic or medical procedures
• Allergies or sensitivities
• Skin conditions or infections
• Changes to health status since their last appointment
Failure to provide accurate and complete information may affect treatment outcomes and may result in a treatment being modified, postponed or declined.
All treatments are subject to consultation and professional assessment by a Wildflower Skin Clinic therapist.
Treatment recommendations are made based on information provided by the client, clinical observations and professional judgement at the time of consultation.
In some circumstances, the originally booked treatment may not be considered suitable on the day. Where this occurs, Wildflower Skin Clinic reserves the right to:
• Modify the treatment plan
• Recommend an alternative treatment
• Postpone treatment until a later date
• Decline treatment where it is deemed unsafe or inappropriate
Any changes will be discussed with the client prior to proceeding.
While Wildflower Skin Clinic strives to achieve the best possible results for every client, individual treatment outcomes vary based on factors including skin type, medical history, lifestyle, homecare compliance and individual biological responses.
As such:
• Specific results cannot be guaranteed
• Treatment outcomes may vary between individuals
• Multiple treatments may be required to achieve desired outcomes
• Results may differ from expectations, photographs or previous experiences
In some circumstances, the originally booked treatment may not be considered suitable on the day. Where this occurs, Wildflower Skin Clinic reserves the right to:
• Modify the treatment plan
• Recommend an alternative treatment
• Postpone treatment until a later date
• Decline treatment where it is deemed unsafe or inappropriate
Any changes will be discussed with the client prior to proceeding.
To achieve the best possible treatment outcomes, clients agree to:
• Follow all pre-treatment and post-treatment instructions provided by their therapist
• Use recommended homecare products as directed where applicable
• Attend scheduled review appointments where recommended
• Notify the clinic of any adverse reactions or concerns as soon as possible
Failure to follow professional advice, treatment protocols or aftercare instructions may impact treatment results and may limit Wildflower Skin Clinic’s ability to assist with treatment concerns.
3. Product Purchases, Returns & Allergic Reactions
Wildflower Skin Clinic takes great care in recommending products based on individual skin concerns, goals and professional assessment. However, clients acknowledge that product recommendations are based on information available at the time of consultation and that individual skin responses may vary.
All product purchases are considered final and are not eligible for refund due to change of mind, incorrect self-selection, dissatisfaction with results, or failure to use the product as directed.
Wildflower Skin Clinic does not offer refunds for skincare products.
In limited circumstances, a product exchange or store credit may be considered where a genuine allergic reaction has occurred and has been assessed in accordance with the process outlined below.
Approval of any exchange or store credit remains at the discretion of Wildflower Skin Clinic and the product distributor.
If a client believes they have experienced an allergic reaction to a product purchased from Wildflower Skin Clinic, they must:
• Notify the clinic within 24 hours of the reaction occurring
• Provide clear photographs of the affected area
• Cease use of the product unless otherwise advised
• Attend an in-clinic consultation if requested by the clinic
Wildflower Skin Clinic may be required to submit photographs, treatment notes and other supporting information to the product distributor for assessment.
Any request for a product exchange or store credit due to an alleged allergic reaction will be reviewed by the product distributor.
A product exchange or store credit will only be considered where the distributor determines that the skin response is consistent with a genuine allergic reaction.
Clients acknowledge that skincare products may sometimes cause temporary skin responses including dryness, flaking, purging, irritation, sensitisation or barrier disruption, particularly where active ingredients are involved.
These responses do not necessarily indicate a true allergic reaction and may not qualify for a product exchange, store credit or replacement.
Where the skin response is determined to be sensitivity, barrier impairment, product misuse, overuse or failure to follow professional advice, clients will be required to follow the treatment and reintroduction protocols recommended by Wildflower Skin Clinic and/or the product distributor.
Clients are responsible for following all product instructions and professional advice provided by Wildflower Skin Clinic.
Wildflower Skin Clinic cannot accept responsibility for adverse outcomes resulting from incorrect product use, overuse, mixing products contrary to advice, or failure to disclose relevant medical or skin information.
4. Gift Vouchers
Gift vouchers purchased from Wildflower Skin Clinic are valid for the period stated on the voucher and must be redeemed prior to the expiry date.
Gift vouchers:
• Are not redeemable for cash
• Are non-refundable
• Cannot be exchanged for cash, credit or refunds
• Must be presented at the time of redemption where applicable
Wildflower Skin Clinic is not responsible for lost, stolen, damaged or unauthorised use of gift vouchers.
Where a treatment purchased using a gift voucher exceeds the voucher value, the remaining balance must be paid by the client at the time of the appointment.
Any unused balance remaining on a gift voucher after redemption may be used towards future purchases until the voucher expiry date, unless otherwise stated.
Gift vouchers may be used towards treatments and skincare products unless otherwise specified at the time of purchase.
5. Promotions, Packages & Special Offers
From time to time, Wildflower Skin Clinic may offer promotional pricing, introductory offers, treatment packages, membership incentives or special event promotions.
Unless otherwise stated:
• Promotions cannot be used in conjunction with any other offer, discount or promotion
• Promotional pricing is available only during the advertised promotional period
• Promotional offers are not transferable between clients
• Promotional offers cannot be redeemed for cash or credit
• Promotional pricing cannot be applied retrospectively to previous purchases or bookings
Wildflower Skin Clinic reserves the right to modify, extend, withdraw or refuse promotional offers at any time without notice.
Prepaid treatment packages and promotional treatment bundles are non-refundable and non-transferable unless otherwise approved by management.
Package treatments hold no cash value and must be redeemed within any applicable validity period advised at the time of purchase.
Failure to utilise treatments within the recommended treatment timeframe may affect treatment outcomes and appointment availability.
6. Right to Refuse Service
Wildflower Skin Clinic is committed to providing a safe, professional and respectful environment for both clients and team members.
Wildflower Skin Clinic reserves the right to refuse, modify, postpone or discontinue treatment where:
• A treatment is deemed unsuitable, unsafe or not in the client’s best interests
• A client has failed to disclose relevant medical information, medications or contraindications
• A client is under the influence of drugs or alcohol
• A client displays abusive, aggressive, threatening, inappropriate or disrespectful behaviour towards team members or other clients
• A client fails to comply with clinic policies, treatment recommendations or aftercare instructions
• A therapist believes that treatment may place the client or therapist at risk
Where treatment is refused or discontinued, Wildflower Skin Clinic will endeavour to explain the reasons for the decision where appropriate.
7.Limitation of Liability & Treatment Outcomes
Wildflower Skin Clinic is committed to providing treatments and professional recommendations to the highest standard. However, clients acknowledge that individual treatment outcomes may vary.
By proceeding with treatment, clients acknowledge and accept that:
• No treatment outcome can be guaranteed
• Results may vary between individuals based on factors including skin type, lifestyle, health conditions, medications, compliance with homecare recommendations and individual biological responses
• Multiple treatments may be required to achieve desired outcomes
• Treatment results may differ from expectations or previous experiences
To the fullest extent permitted by law, Wildflower Skin Clinic shall not be held liable for adverse outcomes arising from:
• Failure to disclose relevant medical information
• Failure to follow pre-treatment or post-treatment instructions
• Misuse of skincare products
• Self-diagnosis or self-treatment
• Treatment performed contrary to professional advice
Nothing within these Terms & Conditions excludes any rights or remedies available to consumers under Australian Consumer Law.
8. Membership Terms & Conditions
By subscribing to a Wildflower Skin Clinic membership, clients enter into a binding agreement for the agreed membership term.
Memberships are designed to provide access to discounted treatments, member-exclusive benefits and ongoing skin support in exchange for the client’s commitment to the full membership term.
Memberships constitute a legally binding agreement for the agreed membership term and associated payment obligations.
Memberships are entered into voluntarily and are subject to the terms outlined below.
Memberships may be cancelled within 24 hours of agreement execution, provided no treatments, benefits, discounts or member inclusions have been redeemed.
Following the 24-hour cooling off period, memberships are non-cancellable for the remainder of the agreed minimum term.
Memberships are contracted for the agreed minimum term and require regular scheduled payments via Wildflower Skin Clinic’s approved payment provider.
Upon completion of the agreed minimum term, memberships may automatically continue as an ongoing recurring membership unless cancelled in accordance with these Terms & Conditions.
All membership payments made are non-refundable.
Failure to utilise treatments, appointments or membership benefits does not pause, reduce or cancel payment obligations.
Membership pricing and inclusions are based on the client’s commitment to the full minimum term. Early discontinuation of attendance does not alter the client’s payment obligations under the agreement.
Following completion of the agreed minimum membership term, memberships may continue automatically on an ongoing recurring basis unless cancelled by the client.
Clients wishing to cancel an ongoing membership after the minimum term has been completed must provide written notice to Wildflower Skin Clinic with a minimum of 14 days’ notice prior to the next scheduled payment date.
Cancellation requests submitted after a payment has already been processed will take effect from the following billing cycle.
It is the responsibility of the client to ensure accurate payment details are maintained and that sufficient funds are available for scheduled payments.
Where payments fail:
• Outstanding amounts must be rectified within 7 days
• Repeated failed payments may result in membership suspension
• Membership benefits may be paused until the account is brought up to date
• Future appointments may be cancelled or rescheduled
• Treatments may be withheld until outstanding payments have been rectified
Repeated payment failures, chargebacks, payment disputes or attempts to reverse valid membership charges may result in immediate suspension of membership benefits and referral for debt recovery.
Late payment fees, failed payment fees and administrative charges imposed by the payment provider remain the responsibility of the client and will not be waived due to insufficient funds, expired cards, incorrect payment details, bank restrictions or failure to update account information.
It is the client’s responsibility to promptly update any changes to their card details, bank account information or billing information with the payment provider.
For assistance with overdue payments or updating payment details, clients must contact our payment provider directly:
Aglow
Phone: 1300 585 130
Email: support@getaglow.co
Wildflower Skin Clinic memberships oper
Wildflower Skin Clinic memberships operate as a prepaid service. Membership treatments, inclusions and benefits are provided progressively in line with payments successfully received.
It is the client’s responsibility to ensure that valid payment details are maintained at all times and that sufficient funds are available for scheduled membership payments.
Clients acknowledge that:
• Membership payments must remain up to date in order to access membership treatments and benefits
• Treatments cannot be redeemed beyond the value of payments received at that point in time
• Membership benefits may be suspended while payments are overdue
• Future appointments may be cancelled, rescheduled or released where membership payments fall into arrears
Where a client wishes to proceed with a treatment while their membership payments are behind schedule, Wildflower Skin Clinic reserves the right to require payment for the treatment on the day at the applicable treatment rate.
Wildflower Skin Clinic reserves the right to adjust treatment timing, treatment frequency, treatment recommendations and future bookings to ensure treatment delivery remains aligned with membership payments received.
Late payment fees, failed payment fees and administrative charges imposed by the payment provider will remain the responsibility of the client and will not be waived due to insufficient funds, expired cards, incorrect payment details, bank restrictions or failure to update account information.
It is the client’s responsibility to promptly update any changes to their card details, bank account information or billing information with the payment provider.
Repeated payment failures, chargebacks, payment disputes or attempts to reverse valid membership charges may result in immediate suspension of membership benefits, cancellation of future appointments and referral for debt recovery.
Clients acknowledge that membership payments form part of a legally binding agreement and remain payable for the duration of the agreed membership term.
Where membership payments become overdue and reasonable attempts by Wildflower Skin Clinic and/or its payment provider to contact the client and recover the outstanding balance are unsuccessful, Wildflower Skin Clinic reserves the right to engage a debt collection agency, third-party recovery service, legal representative or other recovery process to recover amounts owing.
Clients may be responsible for any reasonable debt recovery costs, administrative fees, legal costs, collection charges or expenses incurred by Wildflower Skin Clinic in recovering outstanding amounts, to the extent permitted by law.
Referral of an account to a debt collection agency does not release the client from their obligations under the membership agreement.
Wildflower Skin Clinic reserves the right to suspend membership benefits, cancel future appointments and restrict access to treatments until outstanding amounts have been paid in full.
Membership benefits may include:
• One complimentary eyebrow wax or tint per calendar month
• 10% off skincare products
• Exclusive discounts on additional treatments and treatment upgrades
Membership benefits:
• Cannot be accumulated or rolled over
• Must be booked by the client
• Cannot be used in conjunction with other promotions or sales
• Expire if unused during the applicable month
Membership treatments and inclusions are provided progressively in line with payments successfully received through the agreed payment plan.
Clients are not entitled to receive treatments exceeding the value of payments processed at that point in time.
Wildflower Skin Clinic may assist members with reserving appointments in advance; however, the clinic reserves the right to cancel, release or reschedule appointments where memberships become inactive, suspended, overdue or fall into arrears.
Wildflower Skin Clinic is not responsible for preferred appointment times becoming unavailable during periods of membership suspension or payment default.
Membership treatment plans are designed to be completed within the agreed membership term unless otherwise approved in writing by Wildflower Skin Clinic.
In cases of serious financial hardship, severe illness, medical contraindications, medication changes or other health-related circumstances that temporarily prevent treatment, a membership may be placed on temporary suspension for up to three (3) months.
Medical or health-related circumstances do not automatically qualify a client for membership cancellation.
Requests must be submitted in writing and may require supporting documentation, including a letter from a treating doctor or healthcare professional.
Suspensions are granted solely at the discretion of Wildflower Skin Clinic.
Relocation does not automatically qualify a client for membership cancellation.
Clients who permanently relocate more than 200 kilometres from Wildflower Skin Clinic may submit a written request for membership review together with a minimum of two forms of address verification.
Approval of any cancellation, transfer or alternative arrangement remains entirely at the discretion of Wildflower Skin Clinic.
Alternative options may include:
• Membership transfer to another person
• Utilising remaining membership value towards skincare purchases
• An alternative arrangement determined by the clinic
Where Wildflower Skin Clinic agrees to terminate, cancel or release a client from a membership prior to completion of the agreed minimum term, the clinic reserves the right to recover the value of all discounts, complimentary services and member-exclusive benefits previously received.
This may include:
• Complimentary eyebrow wax or tint services
• Product discounts
• Treatment discounts
• Upgrade discounts
• Member-exclusive promotional pricing
• Complimentary services or bonuses
Wildflower Skin Clinic also reserves the right to charge a reasonable administration fee associated with processing the early termination request.
Any outstanding balance may become immediately payable prior to cancellation being finalised.
Membership Transfers
Memberships may be transferred to another person with written approval from Wildflower Skin Clinic.
Transfer approval remains at the sole discretion of the clinic.
Variations & Exceptions
Any variation, reset, cancellation, restructuring or exception to these Terms & Conditions is granted solely at the discretion of Wildflower Skin Clinic and will be treated as a once-off goodwill exception unless otherwise agreed in writing.
10. Privacy Policy
11. Changes to Terms and Conditions
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